## Solutions

Each AI capability you set up is a **solution**, for example a Sales Assistant or Leads Portal. Solutions appear as cards in your workspace and move through a few stages:

| Stage               | What it means                                                             |
|---------------------|--------------------------------------------------------------------------|
| Not started        | The solution exists in your workspace but you haven’t configured it yet. |
| Setting up         | You’re partway through the setup steps.                                 |
| Ready to launch    | Setup is complete, but the solution isn’t live yet.                     |
| Launched           | The solution is live and working.                                       |

## Agents

Inside a solution, the part your customers actually chat with is an **agent**. An agent has a name, a personality, the knowledge you’ve given it, and rules for how it behaves. When you deploy a chatbot to your website, you’re deploying one of your agents.

## Knowledge

Your assistants answer using the knowledge you provide:

- **Websites**, pages from your own site.
- **Documents**, files you upload (handbooks, brochures, FAQs).
- **Shared content** that other solutions in your workspace have already created.

Adding good knowledge is the single biggest lever on answer quality.

## Launching

When a solution is ready, you launch it. Where it goes depends on the solution:

- Your **Sales Assistant** goes live on your own website as a chat widget.
- Your **Leads Portal** opens as an app your team signs into.

The next section covers putting your Sales Assistant on your website in detail.

## Next steps

- [Solutions overview](/content/docs/solutions/overview/index.html)
- [Deploying your Sales Assistant](/content/docs/solutions/sales-assistant/deploying/overview/index.html)